UPDATE ON THE TICKET SITUATION:
When tickets went live, most of you received an error message that your credit card was unable to be processed. This was due to the high volume of transactions at that time. (And yes, we had notified the credit card processor in advance). The volume of transactions caused the credit card processor's fraud protections to flag ALL of the transactions for manual review. ALL transactions were captured and flagged, including each of the multiple attempts many people made. The result was a couple thousand individual transactions that needed to be manually verified by the LLC. Our process to keep things fair was to close the sale to prevent more duplicates and sort the transactions by name so we could individually delete all multiple attempts after a person's initial attempt. This took many many hours and we appreciate everyone's patience as we worked through this. The end result was some 1,400 individual transactions after duplicates were deleted.
Our next step was to sort the transactions again by time stamp and manually approve transactions until we reached our predetermined cap. We reached this cap at approximately 12:04 PM yesterday. It's no wonder we triggered the velocity detectors! Yes, you read that right. We sold out in 4 minutes. There will be no more tickets available at this time. We apologize for any inconveniences.
So what next? Many of you will notice your credit cards being processed today. We are still having an issue with the credit card processor and Brown Paper Tickets communicating, so even though your card processes, you may not receive a confirmation email from BPT right away. We are working with BPT to resolve this as quickly as possible, even if we have to manually send out confirmation emails. We are also having to go through and decline the pending transactions that did not make the cut off for when tickets sold out. So how will you know if you got a ticket? Your card should process today, but whether you see that depends on your bank and how they process. We are hoping to have the confirmation emails sent out by the end of today or tomorrow at the latest and are on the phone with BPT to resolve as quickly as possible.
We plan to send an official email out as soon as this last piece is resolved with all of this information as well. We just did not want to bombard people's inboxes with multiple emails so we are waiting until all issues have been resolved.
We greatly appreciate your patience and support as we have worked through these issues. Hail Sagan and may Neil deGrasse Tyson be with you.
2017-2021 Information Manager, Viv, is an Amazon potato who lives under a bridge, occasionally popping out to throw cabbages at edge lords.